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Services
CEO Imaging Systems has developed a unique and specialized menu of
services that assure successful implementation of each Electronic Document
Management System (EDMS) to aid in your record
retention and document management needs. As with most projects, the key to success hinges on the
quality of planning and communication.
Every Electronic Document Management System
project the company installs includes the following
services:
(1). Planning; the First Step
Every successful project includes Planning. The first step in Planning
is a Project Charter.
· The Project Charter
The Charter incorporates the following:
-statement of the desired outcomes
-establishment of timelines
-communicating the plan to all involved
· Due Diligence Issues
Researching due diligence issues and establishing organizational
standards for the EDMS project is another key to successful project
implementation.
The study of Due Diligence incorporates such issues as:
-adhering to mandated and accepted record
retention practices and
standards
-utilizing universal file format standards
-no encoding or encryption of mandated records files
-established guidelines for on-line record
retention practices such as:
(a). back-up procedures for on-line records
(b). audit logs and reports
(c). secured access standards
(d). indexing to differentiate records by primary subject headings, dates,
and retention
· System Design
System Design and proper selection of hardware and software components
are key to staff efficiency, and utilization of the EDMS as an alternative
to traditional manual record retention in the organization.
CEO Imaging Systems provides professional expertise on such issues as
process, document management, workflow, staffing, and equipment needs for
each organization. Because
Image Executive
software is hardware
independent, hardware selection is very flexible, rather than "cookie
cutter." Almost 150 different scanning devices from 20 some
manufacturers may be utilized for either B&W or color documents,
engineering blueprints, digital photos, or microfilm and fiche. Archiving
technologies may include CD, Optical, or Hard Drive solutions.
(2). On-Site Installation
CEO Imaging Systems provides professional installation of all hardware
and software system components.
(3). Professional On-Site Training
CEO provides outstanding professional training which assures
understanding and technical proficiency of all system components for each
organization, including all hardware components and software modules.
· On-Line, And Phone Technical Support
Each system comes with on-line phone technical support, backed
up by on-site service if needed. Long term technical support is renewable
on a year to year basis, and includes maintenance and software upgrades.
After business hours and weekend technical support is available on an
optional basis.
Optional Services Include:
· Systems
Integration (Both Data And Platform)
· Software Modifications and Custom
Programming Services are available on a per project basis.
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